Currently, there are no refunds on pedals so I encourage you to ask as many questions as possible and I will answer them, to the best of my ability, to make sure you are getting what you want.
Pedals can be powered by a 9V battery or standard 9V DC negative-tip adapter.
Some countries charge duties and taxes on items coming in from the United Sates.
These fees are the responsibility of the buyer and not Stomp Under Foot.
Stomp Under Foot pedals carry a one year warranty with original proof of purchase from Stomp Under Foot or any one of the authorized dealers listed on the DEALERS page.
The warranty covers any issue with the electronics of the pedal unless:
If any of the above has occured, the warranty has become void and there will be a standard $35 bench fee.
I am not able to cover foot-switch(s), jacks, potentiometers and knobs due to abuse. If any of the wearable items do become faulty please contact me.
Please see REPAIRS for sending in the pedal.
The majority of pedals sent in for repair are fully working pedals and, in most instances, the issues have been either a bad or incorrect power supply or faulty cables.
Before sending a pedal back please do the following:
Test the pedal out of a chain or off a pedal-board by going guitar to pedal to amp.
Check the power supply by switching between a battery and DC power.
Try different cables including patch cables.
If the pedal is noisy make sure your power supply is isolated.
Make sure all cables are plugged in properly.
If you don’t have any power at all make sure you did not plug it into the wrong power supply (only a 9v, negative tip, DC adapter should be used). There is a safety diode in the pedal to prevent too much voltage from damaging the pedal. If this is the case then there will be a fee for repairing the pedal.
Out of warranty and voided-warranty pedals have a $35 bench fee that includes domestic shipping back to you.
In the event that no issue is found and can't be fixed the fee will still be rendered for time spent on the pedal.
International repairs are responsible for the bench fee and return shipping.
If sending a pedal in for repair please include a letter with the reason for repair, return address, e-mail address,
proof of purchase and send the pedal to:
Stomp Under Foot
PO Box 3226
Windermere, FL 34786